FAQ

Can I subscribe if I live outside of UK?

Yes. When you proceed to the checkout, enter the address details for overseas delivery where specified. Postage will be calculated automatically. All prices quoted are in GBP.

How do I give a gift subscription?

After selecting a subscription and entering your account details, you are then able to indicate that this is a gift subscription and enter the recipient’s delivery name and address.

How do I change my delivery details?

To change your delivery details, send us an email ASAP at luxlucetzine@gmail.com

When will I receive my first subscription Issue?

When subscribing, you will receive the next issue of the title to be mailed. We will not send you the current on sale or back issues unless requested by email. All deliveries are fulfilled by Royal Mail. International deliveries are made via a combination of international airmail courier and local postal services. 

When can I expect my orders to arrive?

For UK orders & subscribers our aim is to deliver copies to arrive within the week of the date of purchase, but cannot guarantee this. 
 

For our orders & subscribers in the rest of the world,  we allow 4 weeks for delivery of your magazine.

My item hasn't arrived - what can I do?

If your item has taken longer than 10 days in the UK & 25 days Internationally to arrive, contact us with the specifics of your order and we’ll follow it up.

When does my subscription end?

Your subscription will be valid 12 months from the date of purchase.

Subsription cancellation

You can cancel your subscription anytime, just drop us an email.

What if I receive a damaged magazine or item in the post?

Let us know and we'll replace it! just send your delivery and order details - plus a photo or scan of the damaged item - to luxlucetzine@gmail.com

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